Outreach Service Manager

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London Borough of Enfield
£58,134 to £75,231
Closing date:
16th August
Job Ref:

Recruitment timetable

Closing Date
Sunday 16th August 2020 at Midnight
Interviews TBC
Interviews TBC

Associated documents


Enfield is serious about ending homelessness

We are excited to be launching our bold new approach to tackling homelessness, eliminating rough sleeping and drastically reducing the use of temporary accommodation.  We are working to create a better range of housing solutions for residents – more council owned homes, a wider variety of housing products, a better quality private rented sector that can be more easily accessed and sustained.

The Challenge

With one of the most severe homelessness challenges in London we knew that we need to respond differently: 

  • c3,600 households in temporary accommodation
  • 4,000 households requesting help each year
  • 4,580 tenants in the private rented sector with an income less than their expenditure
  • Limited social housing: only 15% of our stock is owned by social landlords
  • A large and expanding private rented sector which increased by 60% between 2006-2016

Our new Housing Advisory Service will:

  • Step in to prevent people from becoming homeless at the earliest possible stage, rather than waiting until they have a crisis
  • Equip people with the skills to secure and sustain a tenancy in the private rented sector through training and support
  • Reshape the local housing market to improve access to housing in the private rented sector for residents whilst improving quality through a new Ethical Lettings agency
  • Focus on finding sustainable housing solutions for residents.
  • Work to ensure a wider range of housing pathways are in place for residents with specialised needs

In short, from data analytics to crowdfunding job training for our TA tenants, our new community-based outreach service has a suite of new offers which will support households to avoid the misery of homelessness.

We are looking for inspired, committed individuals who want to make a positive difference to the lives of individuals at the sharp end of the housing crisis. For more see our Preventing Homelessness and Rough Sleeping Strategy 2020-2025.

The role

You will lead and develop our new upstream prevention service, focused on ensuring that residents get the best quality advice to prevent crises.  The key teams within this part of the service include:

  • Early intervention researchers focused on using data to identify households at risk
  • The Contact Team is the first port of call for residents concerned about their housing situation, working with residents to keep their existing accommodation or to find a new home where necessary
  • The Floating Support Team will provide support to residents struggling with managing their tenancy or new to the private rented sector
  • The Sector Development Team will work with our partner services from across the borough to develop capacity to help residents.

Three of the four teams do not currently exist.  Your role will be to set up and run the new services, ensuring close coordination with the other parts of the Housing Advisory Service.

We are looking for inspired, committed individuals who want to make a positive difference to the lives of individuals at the sharp end of the housing crisis. For more see our  Preventing Homelessness and Rough Sleeping Strategy 2020-2025.

Why it's great to work for Enfield Council

  • An excellent pension through the Local Government Pension Scheme (LGPS).
  • Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
  • Interest free season ticket loan repayable over three or ten months.
  • Career development and learning experiences from a range of training courses and learning methods.
  • Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
  • Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Further info

If you would like to know more about the role, please contact Richard Sorensen on   020 8132 0663  for an informal discussion or to arrange a visit to the team.

If you have any difficulties accessing this information, please contact  Gina Mclean on   0208 078 5955  or gina.mclean@enfield.gov.uk


How To Apply

This role requires that you upload 2 documents - in the "Document upload" section of the online application form.

1. a supporting statement addressing how you meet the requirements of the job description and person specification.
2. your CV which includes your full work history since leaving full time education.

Your supporting statement should be around 2 pages in A4 format. 

“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”.

To apply for this role, click here.