Service Development Manager

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London Borough of Enfield
£37,05 to £48,486
Closing date:
16th August
Job Ref:

Recruitment timetable

Closing Date
Sunday 16th August at Midnight
Interviews TBC
Interviews TBC

Associated documents


Enfield is serious about ending homelessness

We are excited to be launching our bold new approach to tackling homelessness, eliminating rough sleeping and drastically reducing the use of temporary accommodation.  We are working to create a better range of housing solutions for residents – more council owned homes, a wider variety of housing products, a better quality private rented sector that can be more easily accessed and sustained.

The Challenge

With one of the most severe homelessness challenges in London we knew that we need to respond differently: 

  • c3,600 households in temporary accommodation
  • 4,000 households requesting help each year
  • 4,580 tenants in the private rented sector with an income less than their expenditure
  • Limited social housing: only 15% of our stock is owned by social landlords
  • A large and expanding private rented sector which increased by 60% between 2006-2016

Our new Housing Advisory Service will:

  • Step in to prevent people from becoming homeless at the earliest possible stage, rather than waiting until they have a crisis
  • Equip people with the skills to secure and sustain a tenancy in the private rented sector through training and support
  • Reshape the local housing market to improve access to housing in the private rented sector for residents whilst improving quality through a new Ethical Lettings agency
  • Focus on finding sustainable housing solutions for residents.
  • Work to ensure a wider range of housing pathways are in place for residents with specialised needs

In short, from data analytics to crowdfunding job training for our TA tenants, our new community-based outreach service has a suite of new offers which will support households to avoid the misery of homelessness.

We are looking for inspired, committed individuals who want to make a positive difference to the lives of individuals at the sharp end of the housing crisis. For more see our Preventing Homelessness and Rough Sleeping Strategy 2020-2025.

The role

This is an entirely new function within the service.  Your role will be to ensure that the service has the skills and knowledge necessary to deliver high quality services.  There are three core functions within the team:

  • Statutory Reviews – managing the statutory review process, complaints and member enquiries to ensure high quality responses and that learning is embedded in the wider service
  • Quality – ensuring that the service is providing high quality casework and support services, supported by effective systems and data
  • Training – ensuring that the service has the necessary skills and knowledge to deliver high quality outcomes for residents

This is an entirely new team.  Your role will be to establish and lead the team, ensuring that it provides the necessary levels of support and challenge to the other parts of the service.  You will champion the needs of residents throughout the design and delivery of the service to ensure that the Housing Advisory Service delivers the best possible outcomes for residents.

Why it's great to work for Enfield Council

  • An excellent pension through the Local Government Pension Scheme (LGPS).
  • Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
  • Interest free season ticket loan repayable over three or ten months.
  • Career development and learning experiences from a range of training courses and learning methods.
  • Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
  • Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.


Further info

If you would like to know more about the role, please contact Richard Sorensen on   020 8132 0663  for an informal discussion or to arrange a visit to the team.

If you have any difficulties accessing this information, please contact  Gina Mclean on   0208 078 5955  or

How To Apply

This role requires that you upload 2 documents - in the "Document upload" section of the online application form.

1. a supporting statement addressing how you meet the requirements of the job description and person specification.
2. your CV which includes your full work history since leaving full time education.

Your supporting statement should be around 2 pages in A4 format. 

“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”.

To apply for this role, click here.